CarAssistance coordinates call centre, field teams and partners: faster response, traceable interventions and clear billing to insurers or end customers.
Key features
Call intake and dispatch
- Assistance requests: breakdown, flat tyre, fuel, lockout, towing.
- GPS location, vehicle and membership validation in seconds.
- Dispatch to nearest available patrol with ETA and route.
- Real-time status: en route, on site, completed.
Memberships and packages
- Annual cards and corporate fleet packages with service limits.
- Coverage rules per plan (towing km, interventions per year).
- Renewal reminders and upsell to premium plans.
- Partner insurer or broker integration for eligibility checks.*
Partner network
- Garages, towing companies and mobile mechanics — rates and availability.
- Subcontracted jobs with cost approval workflow.
- Quality scores and SLA tracking per partner.
Billing and reports
- Invoicing to insurers, fleets or retail customers.
- Response time and intervention volume reports.
- Cost per case and profitability by region or partner.
* Insurer APIs, SMS alerts or mobile patrol apps may require additional modules.
Indicative price
5 Euro/month per user
Configuration, migration, support or customization costs are quoted separately.